Frequently Asked Questions
Do you accommodate travelers with disabilities?
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How do I make a special request?
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What types of accommodation are included?
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Can I choose my hotel or room type?
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Are flights included in the package?
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Is airport pickup/drop-off included?
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How do I book a travel package?
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Can I make changes to my booking?
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What is the payment process?
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Do I need to create an account to book?
No, you don’t need to create an account to book a travel package with us. Simply select your desired package, fill out the necessary details, and send us your query
What is your cancellation policy?
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How do I request a refund?
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Are there cancellation fees?
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Can I get a refund if I miss my trip?
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How can I contact support?
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What are your customer service hours?
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Is there emergency support while I travel?
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What destinations do you offer?
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Can I customize a package?
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Are your packages suitable for families/seniors/couples?
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Do you offer group discounts?
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What’s the group size limit?
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Are there any hidden fees?
No, we believe in transparent pricing. The price you see for your travel package is what you pay—there are no hidden fees. If any additional costs come up (such as for optional add-ons or upgrades), we’ll clearly communicate them before you finalize your booking. We want you to know exactly what to expect!
What payment methods are accepted?
We accept a variety of payment methods for your convenience, including: 1. Credit and debit cards (Visa, MasterCard, American Express, etc.), 2. Bank transfers. If you have a specific payment method in mind, feel free to reach out to us, and we’ll do our best to accommodate!
Do you offer payment plans or installments?
Currently, we do not offer payment plans or installments. The full payment is required at the time of booking.
What travel documents are required?
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Do you provide assistance with visas?
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Are vaccinations required?
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Is travel insurance included?
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What does the insurance cover?
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Can I purchase travel insurance through your site?
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Still have questions?
Our customer service team is here to help you with any questions or concerns.