Frequently Asked Questions

Yes, we warmly welcome travelers with mobility or accessibility needs. If you let us know in advance, we’ll be happy to arrange suitable accommodations to ensure a safe, comfortable, and enjoyable travel experience.

You can add special requests—such as room upgrades, dietary preferences, or assistance needs—during the booking process or by contacting our customer service team directly. We’ll do our best to accommodate your needs and enhance your travel experience.

Our packages include a diverse range of accommodations to suit your preferences—from standard hotels and boutique properties to luxury resorts. In some destinations, you may also experience unique stays, such as cave hotels or other local specialties. The specific type of accommodation will be clearly detailed in your package information.

Yes, most of our packages allow you to choose your preferred hotel and room category, subject to availability. You can also request upgrades or specify any special preferences during the booking process.

Flight inclusion depends on the package you select. Some packages include flights, while others are land-only. The specific inclusions will be clearly mentioned in the package details. If you’re unsure, feel free to contact one of our agents for assistance.

Many of our packages include airport transfers. Please check the package details to confirm. Transfers can also be added as an optional extra service.

You can send us an enquiry directly through our website by selecting your preferred package and following the step-by-step process. Alternatively, feel free to contact our support team for personalized assistance

Yes, changes like date modifications or guest name updates may be possible, subject to availability and the rules of the airline or hotel. Please note that additional charges may apply.

We accept secure online payments via credit/debit cards, bank transfers, and other available options depending on your location. A deposit may be required to confirm your booking, with the remaining balance due before your travel date.

No, you don’t need to create an account to book a travel package with us. Simply select your desired package, fill out the necessary details, and send us your query

Our cancellation policy varies by package and service provider. We recommend reviewing the specific policy at the time of booking or contacting our support team for detailed information.

If your booking is eligible for a refund, you can submit a refund request through contact us form or by our customer support team. Please note that refund processing times vary depending on the service provider.

Cancellation fees vary depending on the package and the notice period before your departure. Full details can be found in our cancellation policy.

Refund eligibility depends on the terms and conditions of your travel package. In most cases, missed departures are non-refundable. However, some packages may offer partial credit or the option to reschedule, depending on the specific policy. Please refer to your package details or contact our team for assistance.

You can reach our support team via phone, email, or WhatsApp. Our customer service hours are 9:00 AM to 9:00 PM (local time), seven days a week. For urgent matters while traveling, we also provide 24/7 emergency support to assist you anytime, anywhere.

Our customer service team is available Monday to Sunday, from 9:00 AM to 9:00 PM (local time). For urgent matters, emergency support is available 24/7.

Yes, we provide 24/7 emergency support to assist you with any urgent issues during your trip.

We offer packages to top destinations worldwide, including Europe, Asia, the Middle East, Africa, and the Americas. Please note that destination availability may vary seasonally.

Absolutely! We offer tailor-made itineraries based on your travel dates, budget, and interests. Simply get in touch with our team to start customizing your perfect trip.

Yes, we offer a wide range of travel packages tailored to suit different types of travelers—including families, couples, seniors, and solo adventurers. You can also request customized arrangements to meet your group’s specific needs. Let us help you create the perfect travel experience.

Yes, we offer special rates for group and corporate bookings. Please contact us with your group size and travel dates for a customized quote.

Group size limits vary depending on the package and destination. Typically, we accommodate groups ranging from 10 to 50 travelers. However, we can arrange customized solutions for larger groups—whether it's 100, 200, 300, or even 1,000 participants. Please contact us in advance to discuss your specific requirements.

No, we believe in transparent pricing. The price you see for your travel package is what you pay—there are no hidden fees. If any additional costs come up (such as for optional add-ons or upgrades), we’ll clearly communicate them before you finalize your booking. We want you to know exactly what to expect!

We accept a variety of payment methods for your convenience, including:\r\n\r\n1. Credit and debit cards (Visa, MasterCard, American Express, etc.), 2. Bank transfers.\r\nIf you have a specific payment method in mind, feel free to reach out to us, and we’ll do our best to accommodate!

Currently, we do not offer payment plans or installments. The full payment is required at the time of booking.

Required travel documents vary by destination but generally include a valid passport, visa (if applicable), and travel insurance. Our team will guide you on the specific requirements for your trip.

Yes, we offer visa assistance for most destinations. Our team will guide you through the documentation and application process to make it smooth and easy.

Vaccination requirements vary depending on your travel destination and current health regulations. We recommend reviewing official government guidelines before your trip. If you need assistance or up-to-date information, feel free to contact our team—we’re here to help.

Some packages include basic travel insurance. If not, we’re happy to assist you in selecting the right plan for your trip.

Coverage depends on the insurance plan you select. Most plans typically include protection for medical emergencies, trip cancellations, lost or delayed baggage, flight disruptions, and other unforeseen incidents. For detailed information, we recommend reviewing the specific policy terms or speaking with our team to choose the right coverage for your trip.

Yes, we offer a variety of travel insurance plans that can be added during the booking process or purchased separately. Our team is happy to assist you in selecting the plan that best suits your travel needs and provides peace of mind throughout your trip.